Important Notice

For the attention of all EGA Parents

Wednesday 29th March 2017, 5:30pm - 7pm - Year 11 Parent's Evening - All Parents are welcome to attend.

Last day of Term - Friday 31st March 2017, please note students will be dismissed at 12:10pm. Easter Half Term Break commences 01st April 2017 - 17th April 2017.

Staff Inset Day - Tuesday 18th April 2017, The school will be closed to all students. School resumes as normal Wednesday 19th April 2017, 8:20am.

Reminder: Please sign Student Planners! One of the easiest ways of keeping in touch with your child’s progress is to make sure that you have signed their planner. You can leave notes in the planner if you wish to communicate with your child’s tutor or subject teachers and keep an eye on how much homework  is being set.

We monitor our student’s planners every week and, when we see your signature, we know that we are supporting each other with your child’s education.

Complaints Procedure and Policy

The academy tries to resolve problems informally wherever possible.

Introduction

We have a process for handling complaints: this process sets out how we can work together to resolve the complaint, with the aim of always doing so in formally and amicably.

Our primary concern is always the wellbeing of your child and we commit to working with you to ensure that your child’s schooling is as happy and fulfilling as possible.

This policy outlines an effective response and appropriate redress which we as a school will provide to all complaints:

 

Ark Complaints Procedure & Policy - 2016/19